Shipping policy

Last Updated: July 18, 2026

At Simprolos, we are committed to providing clear and transparent shipping information so that you know what to expect before placing your order. Please review this Shipping Policy carefully before completing your purchase.

1. Where Your Order Ships From

Most Simprolos products are made to order or fulfilled by our production and fulfillment partners in Zhongshan, Guangdong Province, China.

If a specific product is available from another fulfillment location, the ship-from location and applicable delivery estimate will be stated on the product page or shown at checkout.

China Production Facility — Made-to-Order Items

Origin: Zhongshan, Guangdong Province, China.

Most Simprolos designer lighting fixtures are made after an order is placed. These products may include chandeliers, pendant lights, wall lights, ceiling lights, oversized fixtures, customized fixtures, and other handcrafted lighting products.

Estimated processing and delivery timelines are provided in this Shipping Policy and at checkout. If a particular product requires a longer production period or has a different delivery estimate, this will be stated on the applicable product page or communicated by our customer support team.

2. General Shipping Information

• Free Standard Shipping: Free standard shipping is currently available for eligible orders shipped to the United States (48 contiguous states), Canada, Australia, the United Kingdom, France, Germany, Hong Kong SAR, Macao SAR, and Taiwan.
• Other Shipping Charges: Expedited shipping and shipping to other destinations are calculated at checkout.
• Order Cut-Off Time: 5:00 PM Pacific Time, Monday through Friday. Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.
• Business Days: Monday through Friday, excluding applicable U.S. and Chinese public holidays.
• Currency: Product prices and shipping charges are displayed in USD unless another currency is shown at checkout.
• Final Shipping Information: Available shipping methods, estimated delivery windows, and applicable charges will be displayed at checkout before payment.

Delivery estimates are calculated from the date the order is placed and include both production or processing time and carrier transit time unless clearly stated otherwise.

3. Processing and Delivery Times

Delivery time consists of two separate stages:

1. Processing or production time: The time between order placement and the date the product is handed to the shipping carrier.
2. Carrier transit time: The time between dispatch and delivery to the customer.

Standard Shipping — Made-to-Order Items

• Production Time: 3–10 business days.
• Carrier Transit Time: Approximately 28–42 calendar days after dispatch.
• Total Estimated Time to Door: Approximately 5–8 weeks from the date the order is placed.
• Shipping Method: International freight with final-mile delivery by a local carrier in the destination country.
• Shipping Fee: Free standard shipping where eligible.

Expedited Air Shipping — Made-to-Order Items

• Production Time: 3–10 business days.
• Carrier Transit Time: Approximately 7–21 calendar days after dispatch.
• Total Estimated Time to Door: Approximately 2–5 weeks from the date the order is placed.
• Shipping Method: DHL Express, FedEx International, or another international express carrier.
• Shipping Fee: Calculated at checkout based on product dimensions, weight, shipping method, and destination.

Custom or Bespoke Lighting

• Production Time: Usually 10–30 business days.
• Carrier Transit Time: Depends on the selected shipping method and destination.
• Total Estimated Time to Door: Shown on the product page or confirmed by our customer support team.

Complex, oversized, handmade, or customized products may require additional production time. When a materially longer production period applies, we will display it on the product page or contact you before shipment.

4. Shipping Zones, Delivery Times, and Fees

The delivery windows below are estimates and are not guaranteed arrival dates. Delivery may be affected by production status, customs clearance, carrier performance, weather, peak seasons, public holidays, remote delivery locations, or other circumstances outside our reasonable control.

United States — 48 Contiguous States

• Standard Shipping: Approximately 5–8 weeks total, including production and carrier transit time.
• Expedited Shipping: Approximately 2–5 weeks total, including production and carrier transit time.
• Shipping Fee: Standard shipping is free for eligible orders. Expedited shipping is calculated at checkout.

Alaska, Hawaii, Puerto Rico, and Other U.S. Territories

Shipping availability, delivery estimates, and charges vary according to the product, package size, and destination. Available options and charges will be displayed at checkout before payment. Certain oversized or made-to-order products may not be available for delivery to these locations.

Canada

• Standard Shipping: Approximately 5–8 weeks total for made-to-order products.
• Expedited Shipping: Approximately 2–5 weeks total for made-to-order products.
• Shipping Fee: Standard shipping is free where eligible. Expedited shipping is calculated at checkout.

Australia

• Standard Shipping: Approximately 5–8 weeks total for made-to-order products.
• Expedited Shipping: Approximately 2–5 weeks total for made-to-order products.
• Shipping Fee: Standard shipping is free where eligible. Expedited shipping is calculated at checkout.

United Kingdom, France, and Germany

• Standard Shipping: Approximately 5–8 weeks total for made-to-order products.
• Expedited Shipping: Approximately 2–5 weeks total for made-to-order products.
• Shipping Fee: Standard shipping is free where eligible. Expedited shipping is calculated at checkout.

Hong Kong SAR, Macao SAR, and Taiwan

Delivery times may be shorter than other international destinations. Available shipping methods, estimated delivery windows, and charges will be displayed at checkout before payment.

New Zealand, Mexico, Monaco, Saudi Arabia, and Switzerland

Shipping availability, estimated delivery times, and charges depend on the product and destination and will be displayed at checkout before payment.

Japan, South Korea, Singapore, and Other Selected Asian Destinations

Standard shipping may not be available for every product. Available shipping methods, estimated delivery times, and charges will be displayed at checkout.

Rest of the World

Shipping availability, delivery estimates, and charges vary by destination. Certain oversized, fragile, customized, or made-to-order items may not be available for delivery to all countries.

If you require an order by a particular date, please contact us before placing the order. We will help confirm the most realistic production and shipping option available.

5. Order Tracking

Once your order ships or becomes trackable, a tracking number will be sent to the email address provided at checkout.

• Expedited Air Shipments: Tracking is normally issued when the order leaves our facility.
• Standard International Freight Shipments: International freight tracking may not display continuous updates while the shipment is in production, consolidation, customs processing, or international transit. Local tracking may become available only after the shipment enters the destination country's final-mile delivery network.
• Tracking Updates: Please allow up to 48 hours after a tracking number is issued for the carrier's system to display movement.
• Split Shipments: Orders containing multiple products may ship separately due to product type, package size, safety requirements, or fulfillment arrangements. Each shipment may have a separate tracking number. No additional standard shipping charge will be imposed solely because an order is split.

6. Customs Duties, Taxes, and Import Fees

United States — Standard Shipping

For eligible standard shipments to the United States, applicable customs duties and import taxes are covered by Simprolos when they are included in the selected shipping arrangement. The order total shown at checkout is the amount charged by Simprolos.

United States — Expedited Air Shipping

For expedited shipments sent through DHL, FedEx, or another express carrier, customs duties, import taxes, brokerage fees, or carrier handling charges may be assessed by the carrier or customs authority. Unless checkout expressly states that these charges are included, they are the customer's responsibility.

International Orders Outside the United States

Local VAT, customs duties, import taxes, brokerage fees, and other government charges may apply according to the destination country's import rules. Unless otherwise stated at checkout, these charges are the customer's responsibility and are not controlled by Simprolos.

Please contact us before ordering if you need clarification regarding potential duties or taxes for your destination.

7. Pre-Orders and Backorders

If a product is offered for pre-order or backorder, this will be stated on the product page together with the applicable production or shipping estimate.

A pre-order or backorder may be cancelled for a full refund before the product enters production or ships. Customized or made-to-order products may no longer be cancelable after production has started.

8. Holiday and Peak Season Notice

Our production and fulfillment partners in China observe applicable Chinese public holidays, including Chinese New Year. Production and shipping may be delayed by approximately 1–3 weeks during extended holiday periods.

Carrier congestion during Black Friday, Cyber Monday, Christmas, New Year, and other peak shopping periods may also result in delays.

When we become aware of a material delay affecting your order, we will notify you using the email address provided at checkout.

9. Order Changes, Cancellations, and Delivery Issues

Address and Order Changes

Please review your shipping address and order details carefully before completing your purchase. You may request an address or order change within 24 hours of purchase by emailing info@simprolos.com.

Once an order has entered production, been packed, or been handed to the carrier, changes may no longer be possible or may result in additional costs.

Cancellations

Cancellation availability depends on the order status and product type. Made-to-order, customized, or bespoke products may not be cancelable after production has started.

Failed, Refused, or Unclaimed Deliveries

If a shipment is returned because of an incorrect address, failed delivery attempt, refusal of delivery, unpaid customs charges, or failure to collect the shipment, the customer may be responsible for return shipping, re-shipping, carrier handling, customs, storage, and other applicable recovery costs. These charges may be deducted from any eligible refund.

Items Damaged During Shipping

Please inspect your order promptly after delivery. If an item arrives damaged, contact us within 7 days of delivery at info@simprolos.com and provide:

• Your order number;
• Clear photographs or videos of the damaged product;
• Photographs of the outer packaging;
• A photograph of the shipping label; and
• A brief description of the issue.

After verification, we will provide an appropriate resolution in accordance with our refund and return policy.

Lost or Misdelivered Shipments

If tracking shows that a shipment was delivered but you have not received it, contact us within 7 days of the delivery scan. We may ask you to check with household members, neighbors, building management, mailrooms, local delivery points, and the carrier before opening a formal investigation.

If the carrier confirms that the shipment was lost or misdelivered, we will work with you to provide an appropriate resolution.

10. Contact Information

Simprolos is an online-only lighting retailer operated by Odyra Studio LLC (d/b/a Simprolos).

Legal Entity:
Odyra Studio LLC

Registered Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

This is our registered business address. It is not a retail store, showroom, warehouse, customer service center, pickup location, or return location.

Operations and Production Coordination:
Area B, Kaiyuan Lighting City
Guzhen Town, Zhongshan City
Guangdong Province, China

Simprolos Customer Support:
Email: info@simprolos.com
Phone / WhatsApp: +86 18688144939
Hours: Monday–Friday, 9:00 AM–6:00 PM EST, excluding U.S. public holidays

Simprolos does not operate a walk-in retail store. Orders are placed online and fulfilled from the location disclosed in this Shipping Policy or on the applicable product page.