1. General Information
Who is Simprolos?
Simprolos is a premium lighting brand delivering high-quality, beautifully designed fixtures for residential and commercial spaces.
We specialize in Alabaster, Travertine, solid brass, handblown glass, and natural wood — each piece crafted to bring character and warmth to any space.
Where is Simprolos based?
Our Registered Office is at 30 N Gould St Ste R, Sheridan, WY 82801, operated by our parent entity Odyra Studio LLC (Wyoming Filing No. 001955101, EIN: 98-1933858).
Our manufacturing facility is located in Zhongshan, Guangdong, China
Is Simprolos a legitimate company?
Absolutely. Simprolos operates under Odyra Studio LLC, a US business incorporated in Wyoming (Filing No. 001955101, EIN: 98-1933858).
Our products are produced or prepared at our own manufacturing facility in Zhongshan, Guangdong, China, and shipped directly to customers in the United States, Europe, and other supported destinations. This direct international fulfillment model allows us to offer a broader range of materials, finishes, sizes, and custom configurations without maintaining a traditional retail-store network.
2. Order & Discount & Coupon Code
I need to purchase a large amount of products, can I get a wholesale discount?
Yes, please contact us at info@simprolos.com and we will get back to you with discount information.
I just want to buy some lights for my new house and do not have a large order, is there a way for me to get a discount as well?
Yes, if you are a new customer, you can subscribe to us. We will send you a coupon code, and your order will enjoy a 12% discount - this is the best offer we provide online, apart from special promotional activities.
What methods of payment do you accept?
All major credit and debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, PayPal, Shop Pay, and Venmo. All transactions are PCI-certified and SSL encrypted.
Can I cancel my order?
Contact us at info@simprolos.com as soon as possible. Orders can typically be modified or cancelled free of charge within 24 hours of purchase, before they enter production or fulfillment. See our Return & Refund Policy for full details on cancellation fees after this window.
Will I be charged customs or import duties?
United States — Standard Shipping (Sea Freight): Simprolos covers applicable U.S. customs duties and import taxes. The amount shown at checkout is final for standard shipping.
United States — Expedited Air Shipping: Import duties or customs charges may be assessed at import. If applicable, these charges are the customer's responsibility.
International Orders: Local VAT, customs duties, import taxes, brokerage fees, or other government charges may apply depending on your destination and are the customer's responsibility unless otherwise stated at checkout.
How do I track my order?
Once your order ships, we will send tracking information to the email address used at checkout.
If you do not see the tracking email, please check your spam or promotions folder. You can also contact us at info@simprolos.com with your order number, and we will help you check the shipment status.
3. Returns & Refunds
What is your return policy?
Simprolos offers a 60-day return and exchange policy for eligible items. The return window begins from the date you receive your order.
To be eligible for a return, the item should be:
- In the same condition as received
- Unused and uninstalled
- With original packaging
- With all accessories, parts, and manuals included
- Supported by proof of purchase or order number
Before sending anything back, please contact us at info@simprolos.com. Returns sent without prior authorization may not be accepted.
Who pays for return shipping?
Return shipping responsibility depends on the reason for the return.
If the product arrives damaged, defective, or incorrect, we will help provide a suitable solution according to the situation.
If the return is due to personal preference, change of mind, wrong size selection, or no longer needing the item, the customer is generally responsible for return shipping costs.
Can I return a customized product?
Customized products may not be eligible for return unless they arrive damaged, defective, or incorrect. Custom products include items made with special dimensions, finishes, colors, cord lengths, installation requirements, or other personalized specifications.
Please confirm all customization details carefully before placing your order.
How do I start a return?
To start a return, please email info@simprolos.com with:
- Your order number
- The reason for the return
- Product photos
- Packaging photos if applicable
Our support team will review your request and provide return instructions if the return is approved.
How long does a refund take?
Once your return is received and inspected:
-
If approved, refunds are issued within 3–10 business days
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Refunds are issued to the original payment method
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Original shipping fees are non-refundable, unless required by law
Banks and payment providers may require additional time to post the refund.
Can I exchange an item for another product?
Yes, eligible items may be exchanged. Please contact us first so we can review your order and guide you through the exchange process.
If the replacement item has a different price, our team will confirm the details with you before proceeding.
What if my order is missing a part?
If your order is missing a part, please contact us at info@simprolos.com with your order number and photos of everything received.
Some lighting accessories or hardware may be packed inside protective layers or separate small boxes, so please check all packaging carefully before discarding it.
If a part is confirmed missing, we will help arrange a replacement part as soon as possible.
4. Security & Privacy
Is it safe to purchase on your website?
Yes. Our store is built on Shopify — one of the world's most trusted e-commerce platforms. All checkout pages are SSL encrypted and we never store your full payment details.
5. DIDN'T FIND WHAT YOU ARE LOOKING FOR?
Couldn't find the answer to your question on shipping? Contact us and we will get back to you as soon as possible.
- Email: info@simprolos.com
- Phone: +1 (800) 928-5893
- Hours: Monday–Friday, 9:00 AM–6:00 PM EST, excluding U.S. public holidays