1. How long does it take for me to receive the package? Orders have to be processed before it is shipped. The time you wait before receiving the package is made up of processing time and shipping time.   An order status of...

We work with Shopify Payments to bring you a diverse range of payment options on our website. We currently offer:  Most major credit cards AMEX PayPal Apply Pay ShopPay The options listed above may differ depending on your location.  Keep...

We ask that you please allow 3 additional business days past the “delivered” scan as the carrier may have accidentally scanned the delivery too early. If your package still has not arrived, please contact us.  NOTE: Please be sure to check...

Tracking numbers get updated consistently by the local couriers that have your item. Once we ship the item out of our warehouse, we rely entirely on the information the couriers give to us to update your order. Couriers are always...

These things can happen, and we're sorry about that!  In the event you have received an incorrect item or your order is missing an item, please contact us and provide the following: Your order number Which item is incorrect or...

Orders that are placed with Simprolos are unable to be altered post-purchase. We clearly state our discounts and how to utilize them across our product pages. Kindly look for the button that signifies the discount or the details about the discount itself....

Firstly, we are extremely sorry that you recieved a damaged item. All our items go through a thorough quality inspection which is the reason for our 24 - 48 hour processing time. Having an item pass that check and still...

We want to make shopping from home safe & fun. No customer should worry about receiving a product and not getting their moneys worth. If an item you've ordered for us does not satisfy your requirements based on valid reasoning...

We will not be able to process refunds or returns for orders that have already exceeded the 30-day refund period post purchase.

We follow a tiered system for discounting bulk orders. Our discounting system is as follows: # of Units Discount 20-30 20% off final order price 30-40 30% off final order price 40+ 35% off final order price   This discounting...

Each product page will have a button specifically for the discount. Additionally, you will be able to add the quantity you choose for a discount and get the discount automatically applied. For example, for our Buy 1 Get 1 50%...