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Shipping and Delivery

  • November 3, 2024 SimprolosTeam

    What payment options do you accept on your website?

    We work with Shopify Payments to bring you a diverse range of payment options on our website. We currently offer:  Most major credit cards AMEX PayPal Apply Pay ShopPay The options listed above may differ depending on your location.  Keep...

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  • October 25, 2024 SimprolosTeam

    My package says delivered, but I didn't received it.

    We ask that you please allow 3 additional business days past the “delivered” scan as the carrier may have accidentally scanned the delivery too early. If your package still has not arrived, please contact us.  NOTE: Please be sure to check...

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  • September 24, 2024 SimprolosTeam

    What if my package is late?

    We appreciate your patience. We ask that you wait four additional business days beyond your Expected Delivery Date. If your package still has not arrived by that time, please contact us and we would be happy to help investigate and...

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Order Tracking

  • July 26, 2024 SimprolosTeam

    I received the wrong item, what should I do?

    These things can happen, and we're sorry about that!  In the event you have received an incorrect item or your order is missing an item, please contact us and provide the following: Your order number Which item is incorrect or...

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  • June 28, 2024 SimprolosTeam

    How do I cancel or change my order?

    Orders that are placed with Simprolos are unable to be altered post-purchase. We clearly state our discounts and how to utilize them across our product pages. Kindly look for the button that signifies the discount or the details about the discount itself....

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Returns and Refund

Wholesale / Bulk Orders

  • March 30, 2024 SimprolosTeam

    Do you offer a discount for bulk orders?

    We follow a tiered system for discounting bulk orders. Our discounting system is as follows: # of Units Discount 20-30 20% off final order price 30-40 30% off final order price 40+ 35% off final order price   This discounting...

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Others