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Easy returns on eligible orders Experience worry-free shopping with our 60-Day Easy Returns & Exchanges policy.
Easy returns on eligible orders Experience worry-free shopping with our 60-Day Easy Returns & Exchanges policy.

Contact Us

We're here to help if you have any questions or need advice:

While product characteristics may vary slightly due to handcrafted production, our customer support team is committed to providing timely and practical assistance for shipping damage, defects, and other order-related issues. Should your items sustain damage during transportation or exhibit quality issues, rest assured, there's no need to worry. Simply reach out to our online support or contact our dedicated after-sales service teams at info@simprolos.com. Alternatively, you can fill out the form below, and we'll promptly get back to you.

Returns & Exchanges: Eligible items may be returned or exchanged within 60 days of delivery in accordance with our Return & Refund Policy. If your order arrives damaged or defective, please contact us immediately with photos and your order number.

Elegant European-style villa entrance with chandelier and wall sconces

Company & Customer Support Information

Corporate Identity Simprolos.com is owned and operated by Odyra Studio LLC, a registered business entity committed to transparency and customer service.

Company Name: Odyra Studio LLC
Registered Office: 30 N Gould St Ste R, Sheridan, WY 82801, United States

The registered office is not a retail store, warehouse, or return facility.

Simprolos Customer Support:
Email: info@simprolos.com
Phone: +1 (800) 928-5893
Hours: Monday–Friday, 9:00 AM–6:00 PM EST, excluding U.S. public holidays

Our phone line is staffed by live customer service representatives during the hours listed above. Outside of business hours, please email us, and we will respond within 1 business day. We aim to respond to all email inquiries within 24 business hours.