Last Updated: July 31, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered by Simprolos (“Simprolos,” “we,” “us,” or “our”). By placing an order on simprolos.com, you agree to the terms outlined below, which are incorporated into our Terms & Conditions.
1. Where Your Order Ships From
All Simprolos orders are produced and shipped from our manufacturing facility in Asia — where each fixture is made to order or drawn from factory stock after your purchase. The estimated production and delivery time is clearly labeled on each product page before you add the item to your cart.
We do not operate a U.S. fulfillment warehouse. Customer returns are received at a third-party returns-processing location in the United States; returned items are not restocked or resold.
2. General Shipping Information
- Free Standard Shipping: Free standard shipping is available for all eligible orders shipped to our supported international destinations worldwide. See Section 4 for the full list of covered countries and regions.
- Expedited Shipping Charges: Expedited shipping fees are calculated based on your order total. See Section 4 for the complete rate table.
- Order Cut-Off Time: 5:00 PM Pacific Time, Monday through Friday. Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.
- Business Days: Monday through Friday, excluding applicable U.S. and Chinese public holidays.
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Currency: Product prices and shipping charges are displayed in USD unless another currency is shown at checkout.
3. Processing & Delivery Times
Orders have to be processed before it is shipped. The time you wait before receiving the package is made up of processing time and shipping time.
Processing Time: 3-10 business days
Standard Shipping
- Sea Freight Transit: 21–35 days
- Carriers: Sea freight with final-mile UPS / FedEx delivery in the destination country
Expedited Air Shipping
- Air Transit: 5–10 days
- Carriers: DHL Express or FedEx International
- Cost: Calculated at checkout based on weight and destination
Custom and bespoke items requiring extended production are clearly labeled on each product page with their specific lead time, which may extend up to 30 business days for the most complex pieces.
4. Shipping Zones, Delivery Times, and Fees
The delivery windows below are estimates and are not guaranteed arrival dates. Delivery may be affected by production status, customs clearance, carrier performance, weather, peak seasons, public holidays, remote delivery locations, or other circumstances outside our reasonable control.
Supported Destinations
We currently ship to the following countries and regions:
United States, Canada, Japan, Korea, Singapore, Australia, New Zealand, UK mainland, and Europe.
If your country is not listed above, please contact us at info@simprolos.com before placing an order to confirm availability.
Delivery Times — All Supported Destinations
- Standard Shipping: Approximately 24–45 days total, including production and carrier transit time.
- Expedited Air Shipping: Approximately 8–20 days total, including production and carrier transit time.
Standard Shipping:
Free for all eligible orders shipped to any supported destination listed above.
Expedited Shipping Fee — Rate Table
Expedited shipping fees are based on your order subtotal at the time of checkout:
| Order Total (USD) | Expedited Shipping Fee (USD) |
|---|---|
| $0.00 – $200.00 | $80 |
| $200.01 – $280.00 | $120 |
| $280.01 – $350.00 | $150 |
| $350.01 – $400.00 | $180 |
| $400.01 – $450.00 | $210 |
| $450.01 – $500.00 | $240 |
| $500.01 – $600.00 | $270 |
| $600.01 – $650.00 | $300 |
| $650.01 – $700.00 | $330 |
| $700.01 – $800.00 | $360 |
| $800.01 – $850.00 | $390 |
| $850.01 – $1,000.00 | $400 |
| $1,000.01 – $1,200.00 | $450 |
| $1,200.01 – $1,500.00 | $500 |
| $1,500.01 – $1,700.00 | $550 |
| $1,700.01 – $2,000.00 | $600 |
| $2,000.01 – $2,200.00 | $650 |
| $2,200.01 – $2,500.00 | $700 |
| $2,500.01 – $2,700.00 | $750 |
| $2,700.01 – $3,000.00 | $800 |
| $3,000.01 – $3,200.00 | $850 |
| $3,200.01 – $3,500.00 | $900 |
| $3,500.01 – $3,700.00 | $950 |
| $3,700.01 – $4,000.00 | $1,000 |
| $4,000.01 and up | $1,250 |
Note: The exact shipping fee applicable to your order will be displayed at checkout before payment is required.
5. Order Tracking
When tracking is available:
- Expedited Air orders: Tracking issued at dispatch (typically 1–2 weeks after order).
- Standard Sea Freight orders: Tracking is issued once the shipment clears the destination port and enters the local delivery network — typically 3–4 weeks after order placement. Prior to this point, your shipment is in production or consolidation.
Tracking Updates: Once tracking is issued, please allow up to 48 hours for the carrier's system to reflect the latest status.
Split Shipments: If your order contains multiple items, they may ship separately based on production schedule or package size. Each shipment will have its own tracking number. No additional standard shipping fee will be charged for split shipments.
6. Customs Duties, Taxes, and Import Fees
United States — Standard Shipping (Sea Freight): Simprolos covers all applicable U.S. customs duties and import taxes. The amount shown at checkout is final — there are no additional charges upon delivery.
United States — Expedited Shipping (Air Freight via DHL / FedEx): Import duties or customs charges may be assessed by U.S. Customs at the time of import. Any such charges are the responsibility of the customer.
International Orders (Outside the United States): Local VAT, customs duties, import taxes, brokerage fees, or other government charges may apply depending on your country's import regulations. These are the responsibility of the customer unless otherwise stated at checkout.
If you have questions about whether duties will apply to your specific order, please contact us before placing your order and we will provide a clear estimate.
7. Pre-Orders and Backorders
If a product is offered for pre-order or backorder, this will be stated on the product page together with the applicable production or shipping estimate.
A pre-order or backorder may be cancelled for a full refund before the product enters production or ships. Customized or made-to-order products may no longer be cancelable after production has started.
8. Holiday and Peak Season Notice
Our manufacturing facility observes Asian public holidays, including the Lunar New Year period (typically late January to mid-February). During these periods, production and shipping may be delayed by 1–3 weeks. Affected date ranges are posted on our homepage and on relevant product pages in advance.
During major peak seasons (Black Friday, Cyber Monday, Christmas), transit times may extend beyond the standard estimates due to carrier volume.
9. Order Changes, Cancellations & Delivery Issues
Address Changes & Cancellations: You may cancel your order or update your shipping address free of charge within 24 hours of purchase by emailing info@simprolos.com. Once an order has entered production or been handed to the carrier, changes may require rerouting fees or be no longer possible.
Items Damaged in Transit: If your order arrives damaged, please contact us within 7 days of delivery with clear photos of the damaged item, the packaging, and the shipping label. We will provide a resolution — typically a free replacement of the damaged part or item, at our cost.
Lost Packages: If your tracking shows "Delivered" but you have not received the package, please contact us within 7 days. We will open a carrier investigation on your behalf and provide a resolution once the investigation concludes.
Failed Delivery: If a package is returned due to an incorrect address, refusal of delivery, or failure to clear customs, the customer is responsible for return shipping costs and any applicable restocking fees, which will be deducted from any refund issued.
10. Contact Information
Corporate Identity Simprolos.com is owned and operated by Odyra Studio LLC, a registered business entity committed to transparency and customer service.
Company Name: Odyra Studio LLC
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Simprolos Customer Support:
Email: info@simprolos.com
Phone: +1 (800) 928-5893
Hours: Monday–Friday, 9:00 AM–6:00 PM EST, excluding U.S. public holidays
Our phone line is staffed by live customer service representatives during the hours listed above. Outside of business hours, please email us, and we will respond within 1 business day. We aim to respond to all email inquiries within 24 business hours.