Shipping and Delivery

1. How long does it take for me to receive the package? Orders have to be processed before it is shipped. The time you wait before receiving the package is made up of processing time and shipping time.   An order status of...

We work with Shopify Payments to bring you a diverse range of payment options on our website. We currently offer:  Most major credit cards AMEX PayPal Apply Pay ShopPay The options listed above may differ depending on your location.  Keep...

We ask that you please allow 3 additional business days past the “delivered” scan as the carrier may have accidentally scanned the delivery too early. If your package still has not arrived, please contact us.  NOTE: Please be sure to check...

We appreciate your patience. We ask that you wait four additional business days beyond your Expected Delivery Date. If your package still has not arrived by that time, please contact us and we would be happy to help investigate and...

The amount customers may be charged varies on their destination address. You may need to pay import charges upon receiving goods. Customs policies and import duties vary widely depending on the country and Simprolos has no control on the amount charged for...

After your item has been shipped, your tracking number will under go a 2-4 day processing time to get current information from the courier we've used to ship you your product. If your tracking number is not live immediately after...

Currently, Simprolos provides free worldwide shipping for all orders!

Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only...

All parcels undergo a 24-48 hour processing time before being shipped. Once shipped, we are unable to change the address of your order. If you would like to change the address of your order, kindly email us within 24 hours...