Shipping Info

1. How long does it take for me to receive the package?

Processing Time: 7-10 business days

Please Note:

A.Processing Time is calculated from the time you paid and the order is verified (An confirmation email will be sent after payment).

B.It is available to change your mind after placing the order, including but not limited to: switch to another color, size, style or a different product, changes in address. (Only before the shipment begins, please check the Cancellation & Return Policy carefully: https://simprolos.com/pages/refund-policy ) If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. A confirmation Email will be sent informing the updated Estimated Delivery Time.

C.For holidays (both during the China's festivals and your local holidays), processing time may takes longer than it usually is. We will notify you in advance.

Shipping Time：

We provide a range of shipping methods depending on the product category and the country/region. You can choose your preference when placing your order(s). The shipping time will be affected by the shipping method you specified. Please refer to the chart below to look into more specific shipping time.

Please Note:

1. We are pleased to announce that we will cover all customs taxes for your orders. You no longer need to worry about customs duties, as we have taken care of these fees for you. Whether you're shopping locally or internationally, you can trust that your purchases with us will be free from any unexpected customs charges.
   
   
2. Within 1-2 business days, after the order is successfully dispatched, we will provide the tracking number of your order by sending an email to the registered email address.
   
   
3. We apologize that Alaska, Hawaii, Puerto Rico and the P.O.Boxes and military addresses(APO, FPO)can not be delivered.
   
   
4. According to different shipping regulations in different areas, some products are only available for a standard shipping. Please check your checkout page carefully, if there is no option for an Expedited Express, the express shipping may be unavailable for your order(s) or your location(s) at this moment.
   
   
5. Due to international shipping policies, customs regulations, and packaging considerations, item(s) in your order may be shipped in separate packages and may not arrive as fully assembled units. We will notify you when a separated shipping is applied on your order(s) and you do not need to pay any extra shipping fee for it.

2. How much does the shipping cost?

The price of shipping varies depending on your selected item(s), your address and the shipping method you choose. Specified shipping fee could be seen at checkout.

• Make sure you have selected the correct country/region and entered the correct address;
  
  
• A range of applicable shipping methods are shown, along with its estimated duration and the fee;

Delivery Area Surcharge may apply when shipping to certain remote areas. Available shipping options and their costs will appear at checkout systematically when you enter a shipping address.

3. How do I estimate the Delivery Time？

Estimated Delivery Time = Processing Time + Shipping Time

The Estimated Delivery Date shown on our website is an estimated timeframe based on standard processing and shipping conditions, including the destination, shipping methods, suggestions from the carrier and precious shipping experience.

The Estimated Delivery Date is when we expect to fulfill your order based on your country/region and the shipping method you specified. Processing Time along with Shipping Time is counted.

The Estimated Delivery Date could be affected by several factors beyond our control, such as adverse weather, customs clearance procedures, or carrier delays. Especially there is a strict international shipping policy and a tariff policy recently, which may result in a delay during the transportation.

Please Note:

We are not liable for delay caused by the following situations--

1. Contact information or delivery address is changed/corrected after placing the order;
   
   
2. The product(s) in your order is re-specified, such as changing to a different color, different size, etc, after placing the order;
   
   
3. The first delivery attempt is within the Estimated Delivery Date. If the courier has made a first-time delivery attempt within the Estimated Delivery Date, but you missed it/ arranged a pick-up/ the address was invalid, we are not liable for the time when you could actually get the package;
   
   
4. Your delivery address is in remote area.

4. Could I get any compensation if there is a shipping delay?

We are doing everything we can to get your order to you as quickly as possible. However, due to the large amount of orders on our website, and various factors resulted in unexpected delay(s) during an international transportation. There may be a delay for your order(s).

To express our apologies for any inconvenience caused by the delay, please check the following compensation range if the delay occurred.

-Delays within 7 days of the estimated delivery date are considered within a reasonable range and do not qualify for compensation.

-For delays of 8 - 14 days, we have prepared gifts for a compensation.

-For delays of 15 - 21 days, we would like to offer a partial refund of 5% (up to $20) of the product price as compensation. Plus, there will be an additional coupon on your next purchase.

-For delays of 22 - 35 days, we would like to offer a partial refund of 10% (up tp $50) of the product price as compensation. Plus, there will be an extra coupon on your next purchase.

-If the delay exceeds 35 days, please contact us directly, and we will provide up to 15% discount (up to $100) on the item price while there wil be an extra coupon on your new order.

Important Notes:

1. Compensation is calculated based on the number of days after the estimated delivery date shown on our website.
   
   
2. Only orders delayed due to shipping/logistics reasons are applied for this policy. Orders delayed due to incomplete shipping information or missed delivery attempts are not eligible for compensation.
   
   
3. Compensation is calculated based on the item price you have paid for, excluding shipping fee, insurance, and applied coupon. (i.e. The total amount of one order is $120, including $100 for the item price, and $20 for an international shipping, the final refund will be based on $100, instad of $120)

5. About Optional Shipping Service - Insurance

Our optional Shipping Insurance is available at checkout to provide additional protection and safety for your valuable items during international transportation.

With additional insurance service:

1. Free replacement in case of damage during transit.

2. Enhanced packaging. (Highly recommended for high-valued items)

3. We strongly recommend arranging face-to-face delivery with the carrier-

-If damage is reported after delivery, we will only provide free reshipment or partial refund (depending on the situation) as responsibility for the damage cannot be confirmed.

-If the package is refused due to visible damage, no return shipping fee will be charged.

4. If the package is damaged during transit-

-We can provide replacement for the damaged or missing parts. If the package is damaged heavily, we can reissue a whole new product.

-In cases both parties agree not to proceed with a replacement and the customer chooses not to return the item, a maximum refund of 40% of the item price is available.

Without additional insurance service:

1. Conditional replacement in case of damage during transit.

*Additional cost may be charged depends on the situation.

2. Standard packaging.

3. If the package is refused due to visible damage, the customer will be responsible for the

return shipping fee, including clearance charges and handling fee. In such cases, the

maximum refund available is 20% of the item price.

4. If the package is damaged during transit-

-We can only provide replacement for the damaged or missing parts.

-In cases both parties agree not to proceed with a replacement and the customer chooses not to return the item, a maximum refund of 20% of the item price is available. 

The shipping information will be updated from time to time, and the final interpretation right belongs to Simprolos. You can contact us for more shipping details or further assistance.