FAQs
Order and Shipping
Orders with in-stock inventory will be fulfilled within 2-4 business days (excluding holidays). Large in-stock furniture items will ship in 2-4 weeks. Any back ordered items display the estimated date of restock on your order confirmation which are subject to change. Estimated back order dates do not reflect shipping and processing time; please allow an additional 2-4 weeks for your item to ship. Made to order items are made based on the lead times displayed on each product page which does not include shipment time. Please allow 4-6 weeks for shipping. For all types of orders, you will receive tracking information via email as soon as it's shipped.
We recommend creating a Customer Account so you can check on the status of your order. Here, you can find your estimated ship date as well as a complete history of all your orders.
All payments are processed and collected at the time of order placement, regardless of lead time or back order dates.
We update our website with estimated shipping time frames as often as possible. Please note that all lead times are approximate and are subject to change. Should this occur, you will be notified of changes to the item(s) in your order. Lead times are strictly quoted as production time only and do not include transit time. Please allow an additional 4-6 weeks for delivery. If multiple items are ordered together, the full order may ship once all items are completed. To check on the status of your order at any time, simply log into your account.
If an item is backordered, the estimated date of restock will display per item under the 'add to cart' button on each product page. These dates are estimates and are subject to change. Estimated backorder dates do not reflect shipping and processing time.
If you are not completely satisfied with your purchase, we accept returns on select items within 30 days of receipt. Items must be postmarked by the 30th day to be eligible for a refund. Please visit our Returns page to begin a return for your order.
We offer a 72-hour grace period for order cancellations as long as your order has not shipped. Should you wish to cancel your order, please contact info@simprolos.com within 72 hours for assistance.
If we have not shipped your original order, please place an additional order so that we can combine both shipments.
Order Management
Can I modify or cancel my order? You can modify or cancel your order by emailing info@simprolos.com within 12 hours of purchase.
What if I provided an incorrect shipping address? Please ensure the accuracy of your shipping address to prevent delays. We are not responsible for lost or unclaimed parcels due to incorrect address details.
Taxes and Duties
Will I be charged for taxes and duties? Customers are responsible for all applicable import duties, customs, and local taxes levied by local authorities or the government.
Legal and Compliance
How secure is my personal information during transactions? All transactions on our website are secured, and we prioritize protecting your personal and payment information. For more details, please refer to our privacy policy.
How does Simprolos comply with legal and ethical standards? Simprolos adheres to all federal and state laws and regulations pertaining to e-commerce and consumer protection, ensuring ethical and transparent business conduct.