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Easy returns on eligible orders Experience worry-free shopping with our 60-Day Easy Returns & Exchanges policy.
Easy returns on eligible orders Experience worry-free shopping with our 60-Day Easy Returns & Exchanges policy.

Contact

Contact us

We're here to help if you have any questions or need advice:

While we cannot guarantee absolute perfection in every product, we can assure you of impeccable after-sales service. Should your items sustain damage during transportation or exhibit quality issues, rest assured, there's no need to worry. Simply reach out to our online support or contact our dedicated after-sales service teams at info@simprolos.com. Alternatively, you can fill out the form below, and we'll promptly get back to you.

Returns & Exchanges: Eligible items may be returned or exchanged within 60 days of delivery in accordance with our Return & Refund Policy. If your order arrives damaged or defective, please contact us immediately with photos and your order number.

Company & Customer Support Information

Simprolos.com is operated by Odyra Studio LLC (d/b/a Simprolos), our registered business entity in the United States. Our U.S. registered office is used for business registration and official correspondence.

Our Hong Kong operations office coordinates order processing, customer service, and international logistics. Our Zhongshan, China production office supports manufacturing, product customization, and quality control.

For all customer inquiries, order support, returns, exchanges, and warranty requests, please contact our customer service team first at info@simprolos.com or WhatsApp +86 18688144939. We respond Monday-Friday, 9:00 AM-9:00 PM Eastern Time.

Return requests must be approved by our customer service team before shipment. After your return is approved, we will provide the correct return address and instructions based on your order and location. Please do not send returns to any office address without prior authorization.

Odyra Studio LLC (d/b/a Simprolos)

Registered Office: United States
30 N Gould St Ste R
Sheridan, WY 82801
United States

Operations Office: Hong Kong
Unit 89, 3/F.
Yau Lee Centre,
No. 45, Hoi Yuen Road,
Kwun Tong
Hong Kong

Manufacturing / Production Office: China
Area B, Kaiyuan Lighting City, Guzhen Town, Zhongshan City, China

Customer Service:
Email: info@simprolos.com
Phone / WhatsApp: +86 18688144939
Business Hours: Monday–Friday, 9:00 AM–9:00 PM EST