I haven't received my order, what should I do?

Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier.

Unfortunately there may be delivery delays due to reasons outside of our control such as carrier delays, severe weather, natural disasters, labor strikes, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. If you are concerned that your package is severely delayed or lost, and you are unable to resolve the issue with the carrier, please reach out to our support team via emailing info@simprolos.com or submitting a ticket on our Contact Us