Tracking numbers get updated consistently by the local couriers that have your item. Once we ship the item out of our warehouse, we rely entirely on the information the couriers give to us to update your order. Couriers are always...
These things can happen, and we're sorry about that! In the event you have received an incorrect item or your order is missing an item, please contact us and provide the following: Your order number Which item is incorrect or...
Orders that are placed with Simprolos are unable to be altered post-purchase. We clearly state our discounts and how to utilize them across our product pages. Kindly look for the button that signifies the discount or the details about the discount itself....
All tracking numbers are uploaded from our warehouse as soon as your order is packaged. That means it still has to be shipped and received by the local courier to be uploaded. This time period can be anywhere between 2-4...
All order tracking can be performed on our Order Status page here. Kindly be advised that if you have received your tracking number but the information has not been updated, you will need to wait 2-4 days for the courier to...
