The item I received is faulty, how do I process a return and refund?

Firstly, we are extremely sorry that you recieved a damaged item. All our items go through a thorough quality inspection which is the reason for our 24 - 48 hour processing time. Having an item pass that check and still arrive damage is unacceptable and we are deeply apologetic for this.

All faulty / damaged items need to be submitted with video evidence of the issue. You can provide this to a support agent by emailing info@simprolos.com or visiting our Contact Form.

We provide a 30-day warranty for every purchase, meaning after 30-days we will not be able to accept any damaged or faulty items. Please, if you note that the product is defective within the first 30 days - contact us immediately so we can process your order

Once the faulty / damaged item proof is submitted and approved, we will immediately give you instructions on the refund process.